Never Count Reps
Last Updated: 15/01/2026
At Never Count Reps, we aim to process and ship all orders as quickly and efficiently as possible. Please review the information below regarding our shipping procedures.
1. Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Orders placed after business hours or on holidays will be processed the next business day.
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During high-demand periods, processing times may be extended.
You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Delivery Times
Delivery times vary depending on your location and selected shipping method. Estimated delivery times are not guaranteed and may be affected by factors beyond our control.
Typical delivery estimates:
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Domestic Shipping: 3–7 business days
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International Shipping: 7–21 business days
3. Free Shipping Offers
At Never Count Reps, we offer the following free shipping benefits:
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Free Shipping on Your First Order: Eligible first-time customers can enjoy free shipping on their first order. Please ensure you check the offer details displayed on our website before completing your purchase.
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Free Shipping on Orders Over £60: Enjoy free shipping on qualifying orders with a total order value of over £60.
Free shipping eligibility is subject to the applicable offer terms, shipping destination, and any exclusions displayed at checkout. Please check that free shipping has been applied before placing your order.
If you believe you qualify for free shipping but the offer is not appearing at checkout, please contact us for assistance.
4. Shipping Rates
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Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.
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Any applicable taxes, duties, or customs fees are the responsibility of the customer.
5. International Shipping
For international orders:
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Customers are responsible for all customs fees, import duties, taxes, and clearance charges.
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Never Count Reps is not responsible for delays caused by customs inspections or clearance processes.
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Orders refused due to unpaid customs fees are non-refundable.
6. Order Tracking
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Tracking information will be provided via email once your order has shipped.
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Please allow up to 48 hours for tracking updates to appear.
7. Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate shipping information at checkout.
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Never Count Reps is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
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Returned packages may be subject to reshipping fees.
8. Lost, Stolen, or Delayed Packages
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Never Count Reps is not responsible for packages marked as delivered by the carrier.
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If your package is delayed or missing, please contact the carrier directly using your tracking information.
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We are happy to assist with filing a claim when possible, but replacement or refund is not guaranteed.
9. Damaged Packages
If your order arrives damaged or leaking:
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Contact us within 7 days of delivery.
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Provide your order number and clear photos of the damage, including the outer packaging.
We will review the issue and arrange a replacement or refund where appropriate.
10. Shipping Restrictions
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We reserve the right to limit or refuse shipping to certain locations.
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Some products may not be available for shipment to specific countries due to local regulations.
11. Policy Updates
Never Count Reps reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and apply to future orders.
12. Contact Information
For shipping-related questions, please contact us:
Email: info@nevercountreps.com
Business Name: Never Count Reps